Enabling Pharmacy Success and Innovation
McKesson Pharmacy Systems Client Story
McKesson Pharmacy Systems increases customer satisfaction and gains a competitive advantage with powerful software solutions.
Business Need
McKesson Pharmacy Systems aims to grow its business and enable customers to thrive as dramatic change and consolidation in the pharmacy distribution industry intensify the competition.
Solution
The company engaged with NTT DATA to develop innovative software solutions for pharmacies, deliver direct customer support and provide consulting for new solutions and McKesson’s strategy.
Outcomes
- Improves Net Promoter Score
- Cuts R&D spending
- Accelerates resolution of customer issues
- Reduces level-three backlog
- Enables strategic advantage in a changing industry
- Meets and exceeds goals for growth and quality
“With its understanding of our business and operations, and its investments in people and technology, NTT DATA is well positioned to give us an edge in our digital journey.”
