We know that when it comes to winning hearts, minds and market share, every interaction with your customers, partners and employees matters. Our insights-driven, quantifiable approach helps retailers create seamless customer journeys across multiple touchpoints, manufacturers equip employees with real-time supply chain visibility, and medical groups arm physicians with 24/7 access to patient information for better communication and care. Embark on your digital journey and deliver better customer engagement with a partner that’s here with you for the entire adventure ahead.
To succeed in a digital world, you must follow the lead of “customer-obsessed” companies. Together Nigel Fenwick, Vice President and Principal Analyst at Forrester Research and Matthew Leach, Vice President Digital and Application Services discuss the current CX landscape and the actions you can take right now.WATCH THE WEBINAR
— Neal Sunners, Senior Vice President for innovation, Avis Budget Group
Quickly identify and quantify customer friction in your current experiences
Envision new ways to solve complex customer challenges in a collaborative space
Understand where users are in their journey and improve their experience from end to end
Inject customer sentiment into your processes and build lasting customer relationships
Four of the top five challenges when implementing automation are related to leadership and change management. Is your enterprise up to the task? Our recent research may surprise you.READ THE REPORT
Find out which retailers landed on top by downloading our “Customer-Driven Commerce Generates Friction Challenges for Retail Industry” study. We measured the ability for companies to deliver a superior multi-channel experience, from online purchase to in-store pickup, and confirmed that the website experience is impacting the bottom line for retailers.READ THE RESEARCH
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