Deliver Predictive and Personalized IT Operations

The key to shifting your workplace IT from reactive to predictive resides in your data. Enhanced by machine learning and artificial intelligence algorithms, our AI-based Advanced Analytics service uncovers workplace insights that understand user needs and behavior. This allows an enhanced employee experience by harnessing resources more efficiently and enabling preventive maintenance measures.

Built on continuous data collection and transformation, and augmented by expert analysis, we are focused on preventing issues and predicting outcomes. Empower your organization with real-time device performance insights for faster root cause analysis and resolution. Improve your ability to deliver personalized user services. Transform your workplace with NTT DATA.

Our Leadership, Reaffirmed

Your end users expect a lot and we help you deliver. We are recognized as a Leader in Gartner’s Magic Quadrant for Managed Workplace Services, North America.

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Our Services

Performance Analytics

Shift focus from “what happened?” to “what’s happening” with real-time endpoint monitoring.

Predictive Maintenance

Predict downtime and performance issues and proactively trigger problem resolution using machine learning techniques.

AI-Based User Analytics

Gain a holistic view of user experience and drive personalization and service delivery improvements.

Key Benefits

Understand your workplace, prevent issues, predict outcomes and personalize your services

ENABLE

Accelerate problem hunting and remediation through end-user computing environment insights

ENHANCE

Increase employee experience with quantifiable and actionable user experience score monitoring

ACCELERATE

Accelerate device incident resolution with real-time performance insights

PREVENT

Avoid potential device failures through failure pattern analysis

DISCOVER

Uncover data-based and user-experience aligned automation and service enhancement opportunities

We are a Major Contender in Everest Group’s IT Infrastructure Automation PEAK Matrix™ Assessment. — July 2018

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