Congratulations to the 2017 CIO 100 honorees and Hall of Fame inductees!
NTT DATA Services is a proud to be a sponsor, along with Dimension Data, at the CIO 100 Symposium, This year’s conference theme is “Delivering on Digital: The Innovation Opportunity.” NTT DATA Services and Dimension Data will be participating in a series of speaking sessions. Details are below:
Roundtable, Monday August 14th, 2:00 pm
Speaker: Brad Rucker, Senior Vice President, NTT DATA
Topic: Reduce customer friction…because what you don’t know CAN hurt you
It sounds simple. Customers who experience less friction when doing business with your organization are more likely to do business with you again. On the flip side, the more friction they experience — long hold times, repetitive questions, inconsistent processes — chances are, you've lost them. But, how can you measure the friction your customers are experiencing? While it seems impossible, we’ll explore a unique approach for identifying, quantifying and mitigating customer friction. We’ll look at new methods for measuring employee, customer and partner engagement. We’ll explore ways to prioritize customer experience in IT roadmaps for greater innovation, productivity and customer growth. And, we’ll do it together, in an interactive and collaborative setting. Learn with, and from, your peers. Gain insights into how to prioritize customer centricity across your organization. Discover how to measure the unmeasurable. Because what you don’t know about your customers’ experience can hurt you…and your organization.
Dimension Data Technical Session, Tuesday August 15, 2:20 PM
Speaker: Richard Garratt, VP, Data Center and Cloud, Dimension Data
Topic: Leadership Strategies for Driving Business Outcomes via Hybrid IT
Hybrid IT and accelerated business digitization present today’s companies with complex challenges and some critical questions. How does the IT organization maintain control in times of dynamic change? What strategic solutions should be implemented? What processes need to be automated and how? This session will cover practical aspects of achieving your hybrid IT goals while delivering business outcomes at greater speed. Drawing on real-world customer examples, including the ongoing experience of a leading customer who is digitizing the sport of cycling, you will learn how the critical domains of IoT, networking, security and hybrid cloud become assets and enablers in the business world of tomorrow.
Technical Session, Wednesday August 16, 10:05 AM
Speaker: Kris Fitzgerald, VP & CTO, NTT DATA
Topic: The Future of Work: Mind Shift from Robots vs. Humans to Robots Empowering Humans
Automation has been changing the nature of work for hundreds of years. It has replaced manual labor’s most repetitive, intensive tasks. It has steadily accelerated the speed of production and created new streams of work. But automation isn’t about replacing man with machine or human agent with robot. It is not a project or a tool. Rather, it’s about supporting our human abilities and ingenuity – enabling us to create and innovate.