AHIP Consumer Experience & Digital Health Forum

Events /AHIP Consumer Experience & Digital Health Forum


05-12-2017 - 06-12-2017


Music City Center
201 Fifth Avenue South
Nashville, TN  37203


NTT DATA Table #8



Join NTT DATA at the 2017 AHIP Consumer Experience & Digital Health Forum. Stop by table #8 to meet members of our healthcare team and learn more about NTT DATA innovations that accelerate value-based care. 
NTT DATA is committed to improving patient outcomes by connecting the healthcare ecosystem. A recognized leader in the healthcare space, we deliver targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. 


Tuesday, December 5 from 3:55 – 4:40 PM

Achieving Member-driven Transformation 

Quantify the customer experience so you can better serve your most important stakeholder.
Customer friction is any aspect of customer interaction that degrades the experience. The less friction, the more likely customers are to be satisfied. By quantifying and using customer friction to drive a transformation agenda, health plans will be able to better align every aspect of their business to deliver a superior experience. Regardless of whether your customer is a member, business partner or employee, reducing customer friction builds loyalty and increases engagement. Join this session where we will discuss ways to identify and remove friction from your member experience. We’ll share health care examples, and discuss inspiring case studies from those industries that delight their customers on a daily basis to help you figure out where to start.