Omnichannel for Customer Service: How to Provide a Seamless CX

Events /Omnichannel for Customer Service: How to Provide a Seamless CX

Are you looking to make customer service as efficient and productive as possible during these fast-changing times?

Join us for “Omnichannel for Customer Service: How to Provide a Seamless CX” webinar, where we discuss the ways organizations can use omnichannel for customer service solutions to provide personalized. seamless experiences to customers. You’ll also learn to resolve issues faster and increase productivity for agents. We will also explore the way virtual agents can provide proactive service to customers with seamless handoff to human agents.

The webinar will take place at 1 p.m. EDT on July 6, 2020.


Hani Boutros headshot

Hani Boutros

CRM Functional Consultant

NTT DATA

Omnichannel for Customer Service: How to Provide a Seamless Customer Experience

About the speaker

Hani Boutros, PMP, is a CRM functional consultant with over 12 years of professional experience in Microsoft Dynamics 365 CE (CRM) and Dynamics 365 portals. He holds a bachelor’s degree in computer systems engineering from Ain Shams University in Egypt and is currently based in Canada.

Date

06-07-2020

Location

Webinar

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