Digital Health Consumer Platform

Best-in-class solutions for health plans to connect and engage their audiences

Industries /Healthcare & Life Sciences /Health Plans /Digital Health Consumer Platform

A seamless experience for member engagement

The healthcare industry is changing fast. Is your business prepared for the future? Your customers have high expectations for their health plan. With NTT DATA’s Digital Health Consumer Platform, you can give real-time, actionable information to members, providers, brokers, employers and your own customer service representatives.

Tools such as self-service portals and enrolment platforms help you empower your members, while giving you the data you need to make better decisions for your business. We're driving health plan customer engagement. Let's start the conversation.

The industry leaders of tomorrow need a 360-degree view of their members

NTT DATA lets you make better decisions with insightful analytics. Having all the data you need in one place lets you design better plans, more proactively care for members, get responsive customer reporting and measure provider performance initiatives.

EMPOWER

Empower members with 24x7 access to information via multiple channels

ENHANCE

Enhance shopping choices and payment flexibility for superior consumer experience

COMMUNICATE

Communicate with members using personalised information to meet their needs

DRIVE SALES

Cross-sell products and services while managing all areas of sales, engagement and customer service

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Digital Health Consumer solutions drive success in the age of digital disruption.

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Our Services

Analytics Platform

Increases transparency into health plan utilisation and performance, identifies health cost drivers, calculates wellness programme ROI and forecasts future costs.

Broker Connect Platform

Streamline broker processes and help clients manage enrollment and ongoing administration for their employees. Support individual and group business.

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Customer Friction Factor Service

Our Customer Friction FactorSM assessment consultants help evaluate your interactions that negatively impact the customer experience.

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Customer Experience Consulting

Create an improved, end-to-end experience for your customers with transparency into customer activities, pain points, emotions and needs.

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Employer Engagement

Provides employee management and benefit administration, with analytics for insight into benefit plan performance and employee engagement.

Group Enrollment Marketplace

Empower brokers, employers and employees by streamlining group quoting, enrollment and ongoing administration for all group sizes.

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Individual Enrollment Marketplace

Provide a data-driven, engaging shopping and enrollment experience for individuals. This multi-channel platform supports multiple products and integration into public marketplaces.

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Member Engagement Platform

Personalize content delivery and transactions for consumers and health plan members. This omni-channel platform encourages members to use benefits wisely.

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Payment Platform

Simplify the payment process for employers and individuals. Offer an integrated online solution that provides a customer-friendly billing experience.

Transactions

Our HIPAA eligibility and claim transaction system tool processes 270 eligibility and 276 claim status requests over a secure connection.

Bring members and providers to the forefront of your business transformation – online or on-the-go, on every device.

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