Delivering on Citizen Imperatives

In these challenging times, citizens are struggling to make ends meet, provide for their families and stay healthy. Now more than ever government services need to be delivered quickly, easily and conveniently—so citizens can access the services so vitally needed. Unprecedented demands on legacy systems have highlighted cracks beneath the surface. Teleworking, staffing, the inability to scale and security concerns further increase the challenges before state governments. There is no easy answer, yet we know these complicated systems need to be flexible and scalable to accommodate for changes in legislature and guidance. To accommodate our country’s social safety net, the underlying IT architecture and applications need to change.

As a world leading IT company, NTT DATA applies valuable lessons learned while tackling similar issues with complex government and commercial systems. We use a disciplined, modern approach to address the intricacies of unemployment insurance claims, wage determinations, fraudulent application unemployment insurance appeals and tax matters. We deliver better IT for optimal performance to assist in unemployment insurance and workforce program – meeting you where you need the most help — call volumes, staffing, overhaling applications or retiring a mainframe. We’re here for your citizens.

Rebuilding the Unemployment System

The need for state and local agencies to modernize became evident in 2020.
NTT DATA’s Tom Luparello explains a new approach to modernizing unemployment
benefits as well as workforce development processes and systems.
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Our Services

Application Services & Digital Operations

Modernize applications and operations by taking advantage of the latest innovations and explore new ways of delivering citizen services.

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Cloud for Government

Improve performance, gain efficiencies and reduce costs by moving your applications, data, and infrastructure to the Cloud.

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Consulting & Advisory

Address unique challenges to optimize operations, streamline processes, and leverage technology.

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Cybersecurity Services for Government

Proactively defend your infrastructure, applications and data 24/7 with leading-edge, defense in-depth security solutions.

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Data Intelligence & Automation

Take advantage of your data with automation, advanced analytics and a scalable, secure platform.

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Dynamic Workplace

Transform your workplace to meet the changing demands of your citizens.

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Education & Training

Create education and training programs to modernize your workforce.

Hybrid Infrastructure Services

Maximize your IT investments and establish a flexible infrastructure environment to scale, grow and innovate with our end-to-end data center services.

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Modernization

Prepare for the future by updating outdated legacy systems and applications.

two engineers in data center

NTT DATA’s Public Sector CTO Shamlan Siddiqi discusses the steps to strengthen your security program.

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NTT DATA supports 4+ million end-users and 11+ million service desk contacts annually.

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