Tokyo, Japan and Plano, TX — April 20, 2017NTT DATA, a top 10 global business and IT services provider, was named a “Leader” in the recently published report, “IDC MarketScape: Worldwide Omni-Channel Engagement IT Implementation Services 2017 Vendor Assessment” (#US40831016, March 2017), a comprehensive evaluation of 12 professional service providers that perform IT implementations for financial institutions’ short- and long-term omni-channel engagement.

 “In IDC Financial Insights' opinion, NTT DATA has an impressive approach to soliciting and incorporating customer feedback which is tightly integrated with the firm's client retention strategy and approach to improve systems integration delivery consistency in financial services,” said Marc DeCastro Research Director, Consumer Banking Engagement Strategies, IDC.

NTT DATA builds, integrates and operates mission-critical systems for financial institutions, including banking, capital markets and payment and card processors. In addition, NTT DATA has significantly expanded its North America business and customer engagement capabilities with its 2015 acquisition of Carlisle & Gallagher Consulting Group as well as other significant acquisitions.

“When implementing IT for omni-channel engagement, our consultants work with clients to provide full life-cycle services, from the initial analysis to application management,” said Kaz Nishihata, Executive Vice President, NTT DATA Corporation. “Being recognized as a leader by IDC highlights our commitment to meet and exceed the strategic goals of our clients, which is demonstrated through strong retention and continued business growth.”

To learn more about NTT DATA’s digital services for the financial industry, visit http://www.nttdata.com/global/en/industries/banking-and-financial-services/index.html.

Access to the IDC reprint:

http://idcdocserv.com/US40831016e_NTT_DATA

About IDC MarketScape:  IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market.  IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared.  The framework also provides technology buyers with a 360 degree assessment of the strengths and weaknesses of current and prospective vendors. 

 

About NTT DATA

NTT DATA partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process outsourcing services. NTT DATA is a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and is part of NTT Group, a partner to 85 percent of the Fortune 100. Visit www.nttdata.com to learn more.

Media Contacts

Latest News

Vidence and NTT DATA Announce Partnership to Deliver Predictive Analytics in Oncology

Boca Raton, FL and Plano, TX – October 22, 2020 – Vidence, an oncology informatics company, and NTT DATA Services, a global digital business and IT services leader, today announced a relationship to build advanced artificial intelligence (AI) and machine learning (ML) algorithms to predict patient outcomes, enhance decision-making, and drive clinical trials to advance cancer research and treatment. This unique collaboration will utilize a combination of medical imaging scan, clinical and outcomes data to build a predictive model that will optimize treatment regimens.

READ MORE

Uniphore and NTT DATA Sign Multi-Year Deal to Bring Conversational Service Automation to Contact Centers

Palo Alto, CA, Plano, TX, October 20, 2020 – In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA, a digital business and IT services leader, today announced a definitive agreement to co-create new solutions to transform the customer experience market. Based on internal projections and the opportunities currently underway, this partnership could generate more than $50 million in revenue over the next five years.

READ MORE

NTT DATA Study Finds Organizations Underestimate the Ethical Challenges of AI

Plano, TX – October 20, 2020 – NTT DATA Services today announced the results of a new study with Oxford Economics that assesses progress, concerns and use cases for Artificial Intelligence (AI) and automation. The study, “AI, Accelerated – The great shift to artificial intelligence and automation,” found that despite highly publicized risks of data-sharing and AI, from facial recognition to political deep-fakes, leadership at many organizations seems to be vastly underestimating the ethical challenges of the technology. Just 12% of executives and 15% of employees say they believe AI will collect consumer data in unethical ways, and only 13% of executives and 19% of employees say AI will discriminate against minority groups.

READ MORE