Salesforce Services

Optimise your digital business by harnessing Salesforce solutions

Services/ Application Services/ Enterprise Applications /Salesforce Services

Derive More Value from Your Salesforce Investment

Connecting your systems and processes for a single view of the customer isn’t just best practice anymore; it’s mission-critical to staying competitive in this digital environment. Our innovative full lifecycle approach considers not only how Salesforce is deployed, but also how it interacts with the other systems, processes, and user communities. This approach results in more successful and extended use of the Salesforce platform and a more synchronised organisation.

With more than 1,000 certified professionals, NTT DATA is a leader in implementation and support services for Salesforce and the platform. Our comprehensive services span the full lifecycle of needs, including advisory, process design, integration and technical design, implementation, migration, custom development and ongoing management.

NTT DATA is one of only few global Platinum Salesforce partners in the world.

Key Benefits

We provide full lifecycle support for Salesforce, whether you’re just starting a new implementation, updating it to meet your changing needs, or working to further integrate and extend it to your surrounding IT and business environment.

Offering Details

We believe your success with Salesforce should extend beyond departmental boundaries to reach your entire organisation. Our innovative, full-lifecycle approach considers not only how Salesforce is deployed, but also how it interacts with other existing systems, processes and user communities. This approach results in a more successful use of the Salesforce platform and a more synchronised organisation. We can help you at any point in your Salesforce journey, from analysing your current organisational state and developing a successful design to carrying out your global implementation and supporting ongoing management.

Our highly skilled consulting team can provide industry-specific blueprint and road mapping services, organisational design and health checks, and change strategy and management to ensure user adoption. Whether you’re looking to deepen your insights into revenue creation with Sales Cloud, leverage Service Cloud to optimise your customer care or utilise Marketing Cloud to deepen customer engagement, we can help. We have expertise in implementing and combining Salesforce solutions across your entire enterprise, including Communities, Commerce Cloud, Health Cloud and Einstein as well as helping you make

the transition to the Lightning experience. We’re experts in integrating your existing back-end systems with the Salesforce platform – providing you with a 360-degree view of your customers. We also provide 24/7 global management and support services along with certified ITIL-Based tools and processes and integrated knowledge management to help you maintain and enhance your Salesforce organisation.

NelsonHall named us a Leader in its NEAT report for Salesforce Services. — January 2019