Retail & Consumer Packaged Goods
Deliver a positive online experience with multi-channel customer access
Reconnect Customers Through Innovative Digital Strategies
The retail and consumer packaged goods (CPG) industries are riding a wave of change related to supply chains, big data and customer expectations. Today’s leaders must embrace digital solutions to deliver innovation and drive growth. Are you ready? Customers expect a seamless, engaging, next-generation experience across all channels. Customer intelligence is a priority, but legacy, siloed databases and processes can prevent you from analysing the data that identifies buying preferences and trends. To attract new customers and retain existing ones, you need to provide a positive, user-friendly online experience.
With a proven track record of retail and CPG success, we can help you develop a solid mobile strategy and implement the right e-commerce platform to deliver a compelling, customer-centric online environment. We’ll work with you to create a unified customer experience that aligns everyone on your team, from IT to customer service to store staff. With end-to-end services that support sales and marketing, informed decision-making and online security, you’ll lower staffing costs, increase profits and cultivate higher customer satisfaction and loyalty.
Winning in an Opt-In Economy
The data economy is here – and no one is ready for it. That’s what new research from Oxford Economics and NTT DATA reveals. We surveyed executives (including those from the retail sector) and consumers to gauge attitudes at a time when we have greater control over our personal information. What do you need to be doing to get your customers to opt in? Find out here.
READ THE RESEARCHOur Services
Business Process Outsourcing
Focus on your customer and core capabilities though smart outsourcing solutions and industry-specific platforms.
Cloud Services
Migrate to the cloud and increase capacity to meet consumer expectations during all phases of the shopping experience.
Consulting
We help you successfully address your most pressing industry challenges and partner with you to launch strategic solutions.
Enable new business models and deliver exceptional customer experience, stronger employee engagement and superior operations.
Enterprise Applications
Gain maximum returns on investment with modified enterprise resource planning and customer relationship management applications.
Increase customer engagement with adaptive mobile design that delivers a seamless shopping experience any time, anywhere.
Social Media
Develop social media strategies and programmes that encourage customer engagement and reveal brand and product perceptions.
