Travel & Hospitality
Transform the travel experience with interpersonal and digital services
Be Part of the Destination
The travel and hospitality industry is seeing a wave of unprecedented change. Today’s digitally savvy travellers expect mobile access at every step of the process, and they regularly turn to social media and review sites as part of their decision making. Industry disruptors, like private home and holiday rental properties, on-demand lift services or lift sharing has created fierce new competition, and customers are using third-party booking sites to compare options across competitors. How can you give customers an experience that will keep them coming back?
Personalization is key. We can help you be part of the destination and deliver the flawless excursion that today’s air, hotel and rental car customers seek out. Our Travel and Hospitality services help you create an integrated, customized experience and eliminate the headaches too often associated with travel. See how our Digital and Modernisation services will strengthen customer and brand loyalty for years to come.
Hotel Operator Welcomes the Cloud
After learning the location of its data centre was to be sold, Sunburst Hospitality took the opportunity to modernise its entire infrastructure by adopting a transformative cloud solution.
SEE WHY SERVICE MATTERSOur Services
Analytics
Redefine your business with big data and analytics to personalise the guest experience and foster long-term customer relationships.
Application Services
Develop branded applications that help customers move through every step of their experience, from research to reservations to excursions and beyond.
Business Process Outsourcing
Focus on your strategic initiatives by engaging innovative back- and front-office Business Process Outsourcing solutions.
Cloud Services
Take advantage of our Cloud and software-as-a-service offers to reduce rising operational costs and modernise your infrastructure.
Consulting
We partner with you to develop strategies and solutions that help you keep pace with changing customer expecations.
Move from a transaction-based relationship with customers to one driven by user experience and brand loyalty.
Managed Services
Enhance and automate your IT environment, freeing up in-house staff to focus on core business and accelerate innovation.
Social Media Services
Protect and strengthen your brand with our proven strategies, understanding the role that social media and review sites play in the customer experience.
Travel Agency Commission Settlement (TACS)
TACS is a turnkey commission settlement platform for travel and hospitality businesses. TACS combines banking, PMS interface, data management, postage, distribution, customer service, and reporting.
